Refund policy

1. Exchange

  • Product(s) can be exchanged if bought online at https://bonapapasuper.com/ within 7 days after delivery.

  • The product must be unused with the packaging intact, along with the purchase invoice and courier/shipment receipt attached on the parcel envelope.

  • Exchange or refund is only offered if the product has any manufacturing defect or damage.

  • To lodge a complaint, contact customer care by emailing images of the defect to bonasuper32@gmail.com, inboxing their official Facebook/Instagram page, or calling 0322-6222852 (032 ANABATLA) within 7 days of purchase.

  • You must send back the defected product(s) for review to offer an exchange with the same product or a same-price value product.

  • Required details for online complaint:

    • Order Number
    • Photos of the defected product(s) received.
    • Picture of the parcel along with the courier/shipment receipt attached on the parcel envelope.

2. Refunds

  • The company has a strict 'NO REFUND' policy.
  • Refunds can only be made in the exceptional circumstance where the product is out of stock.
  • Shipping and handling costs are non-refundable.
  • Refund processing may take up to two weeks.

3. Order Cancellation

  • Cancellation can be requested by emailing bonasuper32@gmail.com, inboxing on social media, or calling 0322-6222852 (032 ANABATLA) before the order is processed.
  • Once the order is shipped (tracking information is sent), the 'Returns & Exchange Policy' will be applied.
  • https://bonapapasuper.com/ can also cancel an order due to the product being out of stock.